By Admin 
Remote Monitoring and Management (RMM) software is a godsend for Managed Service Providers (MSPs) and IT professionals. It allows MSPs to monitor client endpoints, troubleshoot errors, and boost IT functioning without setting foot in their clients’ physical offices.
But here’s the thing: Not all RMM software are created equal. This is why it’s important to analyze the functioning and features of numerous RMM platforms and choose the one that best suits your needs. Here are five features you should check:
1. Real-time Alerts
A reliable RMM software provides comprehensive monitoring and management capabilities. MSPs and IT professionals are given clear insights into network infrastructure, endpoints, servers, and devices.
In case of issues, such as system failures, high CPU usage, low disk space, or unusual network activity, MSPs are immediately notified. This can stop a minor troubleshooting error from turning into a major disruption.
Many reliable remote monitoring and management platforms allow you to customize alerts based on client needs and device types. Moreover, alerts can be categorized by severity, giving IT teams the freedom to choose what needs immediate action and what can wait.
2. Proactive Monitoring
If there is one feature that differentiates a reliable managed IT service provider from one offering quick fixes, it’s proactive monitoring. It is a strategy where systems and networks are constantly monitored to identify issues.
Instead of waiting for clients to report problems, MSPs use RMM tools to constantly scan the system. They resolve issues even before the client knows something’s wrong. Proactive rather than reactive monitoring tools by ConnectWise can boost efficiency and increase client satisfaction rates.
3. Automation Capabilities
Performing repetitive tasks as an MSP is downright frustrating. Most RMM platforms allow users to automate tasks, such as:
- Routine scans
- Patch management
- Software upgradation
- Backup checks
Automation reduces human errors and boosts efficiency. Some RMM tools offer customizable automation scripts and workflows, so you can tailor actions based on specific conditions or client needs.
4. Ease of Use
An RMM software could have advanced automation capabilities and proactive monitoring tools, but if the platform isn’t easy to navigate, take your business elsewhere.
Make sure your chosen RMM software has a clean, intuitive interface. As a result, MSPs and IT professionals could quickly get to the right information and take appropriate action.
RMM software works by deploying agents on client devices, which then transmit data to a central dashboard. Pay close attention to the features of different RMM dashboards. Ask yourself, Which one is the most easy to navigate? Which one offers real-time visibility? And which one provides data analytics?
Built-in guides and visual indicators are also great for boosting productivity.
5. Scalability
Lastly, consider the scalability of different RMM platforms. A reliable RMM software can accommodate varying client needs and IT environments. It allows MSPs to add more devices, clients, or locations.
Moreover, multi-tenancy capabilities are critical for managing multiple clients. With each tenant (customer) having their isolated data and configuration, IT personnel don’t have to worry about overlapping or security problems.